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Security at Howspace

Thousands of businesses use Howspace as a platform to deliver impactful change projects. These businesses trust us to ensure their data is secure, available, and protected.

The information on this page is here to provide transparency on how we protect your data. If you can't find what you're looking for, please email us at support@humapsoftware.com.

 

Data, Privacy & Security

  1. What type of data does Howspace store?
  2. How does Howspace process and use that data?
  3. How does Howspace ensure my data is safe?
  4. Where does Howspace store my data?
  5. Are physical security protections in place to protect my data?
  6. Is Howspace GDPR compliant?

 

Uptime & Availability

  1. When is the Howspace platform available?
  2. What happens if the Howspace platform is not available?
  3. Does Howspace monitor its systems and software?

Data, Privacy & Security

 

What type of data does Howspace store?

All data in each workspace is stored as a separate database located in Howspace servers. Backups from the service's database are created at least once a day and are stored on a separate server. The service's logs are also stored in a separate server at least once a day. Howspace also accumulates the necessary customer data (contact information, invoicing details etc.) to conduct its business.

 

How does Humap Software process and use that data?

Humap Software uses the data only to ensure a functioning service. The ownership and usage rights stay with the data controller (usually the workspace owner). Backups and logs are deleted automatically in 7-180 days and are used only for maintenance of the service.

 

How does Humap Software ensure my data is safe?

Humap Software ensures data security by implementing a Corporate Security Policy, maintaining adequate security measures in its software, and using trusted server providers.

 

Where does Humap Software store my data?

The digital solution is located on our servers on third party premises. The servers are located either in central Europe hosted by OVH, or in Finland hosted by TNNet.

 

Are physical security protections in place to protect my data?

Data of Humap Software’s customers is protected within the organization according to Humap Software’s Corporate Security Policy. Humap Software's Corporate Security Policy has been composed to describe the principles of corporate security followed in the company. The Policy describes the goals, processes, essential tasks and responsibilities of corporate security. The data in physical server premises is also protected by adequate security measures.

 

Is Howspace GDPR compliant?

Yes. The requirements for data privacy and the data subject rights stated in GDPR are fulfilled in Howspace. Read more about the Howspace GDPR here.

  

 

Uptime & Availability

 

When is the Howspace platform available?

The Howspace platform is available anytime and accessible via the internet.

 

What happens if the Howspace platform is not available?

The service is designed to be available continuously without interruptions. Service availability and underlying servers are monitored 24/7. If a failure is detected, technical persons are informed immediately.

Technical persons act on monitoring information at least during support hours of 09:00-16.30 Finnish time during work days.

 

Does Humap Software monitor its systems and software?

The system maintained and provided by Humap Software gathers data logs, by which it is possible to monitor the use of the system by user rights, possible information security breaches and threats and detailed information thereof. The users of the system are identified by email addresses and the use of the system may be monitored by exploiting data logs. Service availability and underlying servers are monitored 24/7.