Swedish consulting office RÖTT helps companies develop their customer experience. An important tool in this work is the Howspace digital platform. One of the satisfied users of the tool is healthcare sector company Aleris.
Every customer contact is a moment of truth for a company. Therefore, new methods for developing contacts are always welcomed.
RÖTT is specialised in the development of companies’ customer relationships. One of its customers is Aleris, which is among the largest healthcare and care services companies in the Nordic countries. RÖTT provides leadership training that uses the Howspace digital platform for Aleris employees.
The training, which lasts about twelve months, is carried out according to blended learning principles and it includes workshops and assignments that the participants work on together with their colleagues.
In cooperation with Aleris, RÖTT consultant Frida Jöhnk has developed a version of the Howspace digital platform which is precisely suited to the needs of Aleris.
“Commitment and dedication have always been the guiding stars for our work, and Howspace is a great way of ensuring success in these areas. When working online everyone can be active and can contribute,” says Jönk.
According to her, it's not just a means for getting everyone involved.
“We can also bring out and spread the power that comes from within the organization. We introduced the platform in autumn 2016, and can state that it has proven to be a good tool for increasing work efficiency and developing customer relationships.”
In Aleris leadership training Howspace is used before, during and between workshops. Before a workshop, participants have access to all the background and booking information as well as their pre-assignments.
At the face-to-face meetings, Howspace is used to vary the methods and activate everyone. Between the meetings it is a place to share materials, tips and experiences. Therefore, it is simply the hub, the gathering place, for all involved.
“Howspace is a good and appreciated tool for processing customer experiences. We save a lot of time and administration costs. It is handy for the participants that all the material is collected in only one place. In addition, it is easy to share experiences in the platform and thus learn from each other,” says Lena Nordin, HR Specialist at Aleris.
The digital platform is a workspace tailored to suit each individual’s needs. The pages are built with modules for text, images, video, chat or downloadable documents. Aleris uses most of the modules in Howspace.
Consultant Frida Jöhnk has developed the concept further as new ideas and needs have emerged during the project. Howspace adapts according to any new requirements.
“Something I also appreciate is that I can see statistics on the activity on the platform. It is good to see what arouses people’s interest and how many we can reach. It gives us valuable information about what works best and what we need to develop next.”
Read more about RÖTT: http://www.rottab.se
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Humap Software is based on 20 years of change management consulting experience. Our product, Howspace, is a web-based engagement and collaboration platform. It helps you to quickly and efficiently tailor processes and content to individual clients, and engage large organizations through seamless one-click participation on any device. Howspace is already trusted to drive engagement and impact in 100+ organizations across 10 countries.