The AI theme clustering feature lets you zoom in on important themes. It quickly divides a dialogue into meaningful categories, which are not only based on actual words but also larger themes it detects through natural language processing. These clusters, in turn, are a great starting point for deeper analysis and discussions.
It’s not uncommon to end up with dozens, if not thousands of comments and qualitative data. The AI summary feature can quickly summarize those comments into a few sentences or paragraphs, depending on your needs. This is great for providing progress updates or inspiring a company mission statement.
The intelligent word cloud feature recognizes conjugated forms, word types, and even combines word pairs. This helps you quickly visualize which words, concepts, and themes have dominated a conversation. The words are shown in different sizes in relation to how often they have been mentioned. You can click a word to filter out all comments containing that word.
The AI sentiment analysis feature helps you understand what kind of sentiments arise in the discussion. This feature recognizes comments with appreciation and concern. This can help to determine what is working and on the flipside, what topics people are concerned about, in order to identify areas of improvement.