This article describes steps that can be taken if your participant's login link does not work.
Sometimes there are problems with participants' login links.
Here are a few tips on how to overcome them!
- Try sending the login link again - maybe the first link directs the participant to a wrong page or is not valid due to changes inside the workspace.
- Make sure the participant can access the page - sometimes pages are hidden or restricted and this prevents participant from viewing the page.
- Copy and paste the login link of a participant under Users and send the link via regular email. (Note that admins cannot see each others' login links, so this only works for participants.)
- Advice the participant to copy and paste the link from the email. Sometimes the link is divided between lines of text and thus malfunctions.