Websocket connection issues

This article describes common reasons that might cause connection issues.

A websocket connection is normally opened between your device and Howspace in order to update the page content in real-time.

Websocket connection issues can be caused by many factors such as:

  • temporary network issues (your own internet connection goes down for some time)
  • Howspace websocket server issues (check the status page to see if Howspace is running normally)
  • persistent network issues (such as a firewall not allowing websocket connection to Howspace for some reason)

If you keep experiencing persistent websocket connection issues please contact support@howspace.com for assistance.