This article describes common reasons that might cause connection issues.
A websocket connection is normally opened between your device and Howspace in order to update the page content in real-time.
Websocket connection issues can be caused by many factors such as:
- temporary network issues (your own internet connection goes down for some time)
- Howspace websocket server issues (check the status page to see if Howspace is running normally)
- persistent network issues (such as a firewall not allowing websocket connection to Howspace for some reason)
If you keep experiencing persistent websocket connection issues please contact firstname.lastname@example.org for assistance.